THE director of an “inadequate” care provider has said he is disappointed with the findings of a watchdog’s inspection.

Golden Hands Home Care, based in Colchester, was placed in special measures by the Care Quality Commission after it rated the service inadequate.

The provider’s director Bien Causapin said any complaints made by its clients are raised “straight away” and hit out at the report.

He said: “The claim we tell people not to talk about safeguarding incidents is not true at all.

Gazette: Response - Golden Hands Home Care is based on North HillResponse - Golden Hands Home Care is based on North Hill (Image: Newsquest)

“We always get statements from people involved in the safeguarding and make sure it is transparent.”

Mr Causapin said the inspector stating people have become “accustomed to poor care” was unfair, adding: “I can assure the CQC that the service users environment and care is not poor at all.”

He admitted there are times where service users are asked to wait “an hour or so” for help but said the importance of attending incontinence-based incidents is not understated.

The director said he has sent anonymous letters to his clients so they can voice any thoughts without fear of comeback.

He added: “I look forward to the next CQC visit to show them the improvements that are made and are currently being put in place.”